Return Policy

Last updated: 28/11/2025

1. Eligibility

Because most of our bags are custom-made, returns are limited to:

• Manufacturing defects
• Wrong product delivered
• Major quality issues verified by our team

Custom-printed, branded, or personalized bags cannot be returned unless defective.

2. Return Window

Return requests must be raised within 3–7 days of receiving the product.

3. Conditions for Return

• Product must be unused and in original condition
• Clear photos/videos must be provided for verification
• Return shipping costs may apply unless defect is confirmed

4. Refunds

• Once we receive and inspect the product, refunds are processed within 7–14 days
• Refunds are issued via bank transfer
• For replacement, new production time applies

5. Non-Returnable Items

• Custom printed bags
• Used/damaged bags caused by customer
• Clearance/discounted bulk orders