Shipping & Delivery Policy

Last updated: 28/11/2025

1. Shipping Coverage

We ship across:

• All states in India
• International destinations

2. Shipping Methods

Depending on the order type and destination:

• Courier (DTDC, Bluedart, Delhivery, etc.)
• Transport agencies (by road)
• Air freight(for export & domestic orders)
• Sea freight (for export orders)

3. Shipping Charges

• Shipping charges are calculated based on weight, volume, destination, and shipping mode.
• Charges are typically borne by the buyer unless otherwise discussed.

4. Transit Time

• Domestic deliveries: 7–10 working days (after dispatch)
• International shipping: 30–45 days by Sea.
• International shipping: 5 to 7 days by Air.

Transit delays by courier/logistics companies are not under our control.

5. Order Tracking

Once dispatched, we provide:

• Tracking number
• Transport LR number
• Forwarder details (for export)

6. Damage or Missing Shipments

If goods arrive damaged:

• Domestic shipment = Report within 24–48 hours with photos/videos
• International Sea Shipment = Submit a claim form to the shipping company or carrier usually within 60 days of delivery.
• International Air Shipment = File a claim within 7 days of shipment with supporting documents.

We assist in follow-up but are not responsible for courier mishandling unless insured.